FAQ
1. How can I customize my luggage tag?
You can customize your luggage tag by filling in personalized fields such as work title, name, and ID. Additionally, there's a remark field where you can include special requests or specify an airline not listed in the field.
2. How long does it take to produce my order?
It takes at least 2 working days for our team to send you the first draft after receiving your order. You can request changes after reviewing the draft, and our team will provide up to 2 revisions. Once you approve the final design, we will proceed with production.
3. How do you deliver and How long does it take
We currently use Thai Post for shipping, with packages sent by air. Delivery times are as follows: 7 to 10 days for Asia, and 7 to 14 days for Oceania. For shipping times to other regions, please contact our customer support team via email or WhatsApp. Note that one shipment can accomodate up to 5 tags!
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number the carrier's website. If you encounter any issues with tracking, feel free to contact our customer support team. Please use 17 TRACK to check up https://www.17track.net/en
5. What is your return and refund policy?
Since our products are personalized, we do not accept returns or exchanges unless there is a defect in the product. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with photos of the issue, and we will work to resolve it.
6. Duties and Import Taxes
For international orders, the recipient is responsible for any customs fees, import duties, or taxes that may be applied once the package reaches its destination country. These charges are determined by local customs authorities and are beyond our control.
We strongly recommend reviewing your country's customs policies before placing an order. Please note that we are not responsible for covering any customs fees or additional charges incurred at the destination.
7. Can I change my order after it has been placed?
Changes can only be made before you confirm the design. Once the design is confirmed and production has begun, we are unable to make any modifications to the order. Please double-check your design and details before confirming.
8. Do you offer bulk discounts for group orders?
Yes, we offer special pricing for bulk orders, such as for companies, teams, or events. Please reach out to us via email or our contact form with details about your order, and we will provide you with a customized quote
9. What should I do if I haven't received my order?
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. If there are any delays or issues, contact our customer support team, and we’ll assist you in resolving the matter.
10. Can I request a specific design if I don’t see it on your website?
We love working on custom projects! If you have a specific design in mind that is not listed on our website, please contact us with your idea, or fill up non listed airlines in the remark field.
11. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options through our website. All transactions are encrypted for your security.
12. Do you have a phisical store?
Our studio is located in Suphanburi, Thailand. While we don't have a store in Bangkok. In addtional to this, we do not accept any walk-in cusrtomer as well as receiving an order front front store. We only accept orders by online store as it typically take time to processs each personalized tag.
13. How do I contact customer support?
If you have any other questions or need assistance, please reach out to us at office@easylifeventure.com or use the contact form on our website. Our team is here to help you with any concerns you may have.