FAQ

1. How can I customize my luggage tag?

You can personalize your luggage tag by filling in fields such as your work title, name, and ID. There’s also a remark field where you can include special requests or specify an airline not listed in the dropdown menu.

2. How long does it take to produce my order?

Our team will send the first design draft within 2 business days after receiving your order. You may request up to two revisions. Once you approve the final design, we will proceed with production.

3. How is my order delivered, and how long does it take?

We ship via Thai Post (Air Mail). Estimated delivery times:

 Asia: 7–10 business days   Oceania: 7–14 business days

For other regions, please contact our support team.
Note: One shipment can accommodate up to 5 tags.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can track your shipment at Tracking Page For tracking issues, contact our support team.

5. What is your return and refund policy?

As our products are custom-made, we do not accept returns or exchanges unless the item is defective. If your product arrives damaged or incorrect, contact us within 7 days of receipt with photos, and we’ll help resolve the issue.

6. Are there duties or import taxes?

Yes. For international orders, the recipient is responsible for any customs fees, duties, or taxes imposed by their country. These charges are determined by local authorities and are not within our control.
We recommend reviewing your country’s import policies before ordering.

7. Can I change my order after placing it?

Yes, before design confirmation. Once the final design is approved and production begins, no further changes can be made. Please review all details carefully before confirming.

8. Do you offer discounts for bulk or group orders?

Absolutely! We offer special pricing for companies, teams, or events. Contact us via email or the contact form with your requirements, and we’ll provide a custom quote.

9. What should I do if my order hasn’t arrived?

First, check your tracking number. If your order is delayed or hasn’t arrived beyond the estimated delivery time, contact our customer support team. We’ll investigate and assist you.

10. Can I request a custom design not listed on your website?

Yes! We love custom projects. If you have a unique design idea or an airline not listed, please contact us or mention it in the remark field when placing your order.

11. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options on our website. All transactions are encrypted for your protection.

12. Do you have a physical store?

Our studio is based in Suphanburi, Thailand, but we do not have a physical storefront or accept walk-in orders. All purchases must be made through our online store to ensure proper customization and processing.

13. How do I contact customer support?

For assistance, email us at urbanica.th@gmail.com or use the contact form on our website. Our team is happy to help with any questions or concerns.